Ajnas - Automating Daily B2B Commodities Supply
Replace manual order-taking, packing, and routing with an automated, scalable system for perishable goods delivery.
Key Results Achieved
The Challenge
Replace manual order-taking, packing, and routing with an automated, scalable system for perishable goods delivery.
Business Challenges
- Replace manual order-taking with an automated solution
- Standardize invoice generation across hundreds of orders
- Optimize morning packing and route planning for drivers
- Scale operations without increasing administrative workload
- Enable rapid onboarding of new vendors and locations
Technical Challenges
- Build a conversational voice interface to collect orders
- Automatically log orders into a centralized CRM
- Generate invoices instantly and attach to orders
- Assign driver routes based on real-time geolocation and volume
- Develop a field app to capture new vendor details and coordinates
Our Solution
We developed a modular, scalable AI-powered voice platform integrated with CRM, automated invoicing, and route optimization logic—resulting in over 90% automation of operations and significant improvements in delivery speed and accuracy.
Core Features
- AI voice calling system that collects item names, quantities, and prices
- Real-time CRM updates based on call transcriptions
- Automated invoice generation with historical tracking
- Warehouse dashboard for packing orders and managing schedules
- Route optimization engine to assign delivery stops to drivers
- Mobile onboarding tool for field agents to register vendors with geolocation
Technologies & Implementation
Technologies & Platforms
Knowledge Stack
Technical Architecture
- Node.js backend with PostgreSQL database
- Voice AI powered by Twilio + custom NLP
- Google Maps API for route planning
- PDF generation with Puppeteer
- React-based mobile web app for agents
- Firebase for notifications and status updates
AI Components
- Voice-to-text transcription with structured data extraction
- Intent detection for quantities, pricing, and product types
- CRM-integrated automation from voice to invoice
- Real-time route optimization engine
Implementation Timeline
Week 1
Discovery, workshops, process mapping
Week 2
CRM schema design and architecture setup
Week 3
Voice AI integration with Twilio + NLP testing
Week 4
Build invoice generator module
Week 5
Develop warehouse dashboard for packing
Week 6
Route optimization and delivery planner
Week 7
Mobile onboarding app with geotagging
Week 8
Final QA, training simulations, and deployment
Results & Impact
Immediate Results
- 90% reduction in manual order collection effort
- 100% of orders processed automatically by 7 AM daily
- 25% reduction in delivery time per route
Long-term Impact
- Expanded from 3 to 10 delivery zones
- Sustainable scalable operations model established
- Zero manual overhead for onboarding new vendors
“The voice AI platform revolutionized our operations. What used to take hours every morning now happens automatically. We can now focus on growth instead of operational bottlenecks.”
Key Lessons Learned
Voice AI can dramatically reduce manual operational overhead
Route optimization is critical for perishable goods logistics
Automation enables scalability that manual processes cannot achieve
Integration of multiple systems creates exponential efficiency gains
Ready to Create Similar Results?
Let's discuss how we can help transform your business with AI and automation.